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“I have been employed with our company for 10 years. I was given the title of Sales Manager approximately 7 years ago. I saw numerous opportunities for growth inside and outside our walls. The problem I faced was that we seemed comfortable just doing what we were doing. It became very difficult to get my sales staff to buy into where I thought we could get in our sales. Bill Conner came on board with us in my eighth year. Bill helped establish an overall plan of attack. Bill helped me to understand that not everyone working with you or beside you is with you. Sometimes people are owners; employees who buy into what you want to get done and accomplished. The flip side are the renters; a group of employees who dont want to get involved in the process to grow but rather feel best leaving things like they are. Bill Conner helped me prioritize my goals, set an agenda, make an action plan to complete my agenda and have concrete data to back myself up. Sometimes issues that you assume are problems are not when the appropriate data is gathered. Bill Conner helped me to realize that my goals, my vision and my desire to create more sales were very possible when I put the right people in the right places. Bill has been a great asset to our company. Bill has helped me tremendously in my pursuit to achieve the goals I had. Bill has kept me on target, kept me focused and has helped guide me. Bill Conner truly lives by his vision statement. He does work with our business as if it were his own. Thanks Bill for being a big part of Graber Post Buildings.”
- Mark Graber,Sales Manager, Graber Post Buildings

“Over the last 5 years, our funeral home has underwent major changes, including a merger of two family owned funeral homes, then the purchase and expansion of another funeral home, the break-up of the merger, and the resale to another family owned funeral home. There have been many challenging situations with the different owners and employees through the last 5 years. Bill Conner was hired as a consultant to help keep the situation under control and analyze the problem. Bill worked closely with both the owners and employees to address some basic problems that were at the root of all our problems. The number one problem in most businesses is adapting to change and communication and Bill was able to bring a number of solutions to the table for us. Bill began with the basics of how to conduct a meeting, including ground rules, minutes, action plans,
and how to rate a meeting. This built a mutual respect and process that was used by owner and employee to communicate equally in a structured format. This basic and simple approach was very instrumental to everything we have done since as a business. Through this process we have chartered and created teams that have intended goals and actions to measure the results. In fact, our 1st team that was chartered was a Cremation Team that tackeled the problem of how to increase revenue on cremation by $800 per call without soley raising prices. Our team was able to use the team process that Bill helped us create and we exceeded our goal. We were able to raise the average revenue on a cremation call by just over $2000 without raising our prices. The secret was in the presentation that was created by our staff. This would have never happened without the team process that Bill helped us create. Bill Conner and the processes he brings to the table have definitely contributed to the success we now have as a funeral home, not to mention the team atmosphere that was created. Thank you Bill Conner.”
- Jim Ridener, General Manager, Walker Family Funeral Homes

“I attended Bill Conner’s session on time management and found it very helpful in both my career and home life. I consider myself a well-organized person but realized after attending this session I wasn’t as organized as I thought. Keeping a better detailed calendar helped immensely with day-to-day tasks, prioritizing, and procrastination. What task didn’t get completed today goes on the calendar for the next day, and it’s not as big a stress factor. I also take a few minutes every morning or at the end of the day to plan my schedule for the next day, week, or month. I appreciated Bill Conner’s ‘methods to his madness’ in obtaining my goal of better time management.”
- Teresa Lewis, Office Manager, Robinson-Henn-Brossia Funeral Home

“Bill Conner has a passion for putting himself on the frontline for our business. He is detail oriented and structured which allows us to focus on the issues at hand. His leadership skills allow us to “think outside the box” for the future success our business and teamwork strategies.”
- Adam T. Byers, Gerner-Wolf-Brossia-Walker Funeral Home

“Fantastic job! Thank you so much for spending the week with OFDA in Costa Rica. Your presentation was right on target and truly embraced by our members.
Thanks also for making yourself so available during the day to all the attendees.”
- Stephen J. Gehlert, Executive Director, OFDA.

“Thank you for a great session of meetings and for traveling around the state with the staff and group of officers. We trust that you found the experience tolerable and beneficial to your future client list.
As Always, your programming was right on and sharpened the attendee’s communication skills and provoked a new way of thinking. We certainly feel that the content was appropriate and interesting.
It was enjoyable sharing this experience with you and we appreciate your flexibility.”
- Stephen J. Gehlert, Melissa S. Sullivan, and Diana O’Neal, of OFDA.

“Thank you so much for working with Northwest Ohio HEALS last week. I know that we all learned a lot and the organization will benefit for years from your efforts.
You have a great style and process and the outcomes were so achievable!
Thank you again for helping us achieve our vision!
- Judy Seibenick, President, Northwest Ohio HEALS (Help and Encouragement After Loss)